Case study · FMCG warehousing
FMCG warehouse network
Multi-warehouse unit management across a national network, one operating model, comparable measures on every site.
36%less routine-task risk
60%better on-time completion
Challenge
A national FMCG warehouse network with 57 warehouses on a 10-week rollout, similar inbound, storage, and dispatch work across sites, but with local variation in how tasks were executed and reported.
Approach
- Role-mapped routines for inbound, QC gating, and dispatch
- Comparable KPIs and exception dashboards across warehouses
- Standard checklists and escalation when tasks slip
- Phased rollout across the network after a pilot unit
Outcome
Routine-task risk fell while on-time completion improved, leadership could compare warehouses on the same measures instead of anecdote.
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